Refund policy

 

Return & Refund Policy

Return & Exchange

i. Eligible for Return / Exchange

We accept returns or exchanges only under the following conditions: 

• Wrong item delivered
• Damaged or defective item
• Expired item delivered
• Missing items from your order

For the above cases: 

• Contact us within 48 hours of receiving your order (Through WhatsApp +601113078136 OR email ankpethouse@gmail.com)
• Provide clear photos/videos of the issue
• Items must be unused, unopened, and in original packaging

Please note that returns will need to be sent to the following address: 

ANK PETS GROUP SDN. BHD.
81, Jalan PUJ 3/9, Taman Puncak Jalil,
43300 Seri Kembangan, Selangor.

Mobile: +601113078136

ii. Not Eligible for Return / Exchange

The following items are non-returnable: 

• Items that have been opened, used, or damaged after delivery
• Pet treats or food with broken seals
• Items not purchased from our official website

iii. Product Condition for Return

All returned items must meet the following criteria:

• Unused and in resellable condition
• Original packaging intact
• All accessories, tags, and freebies included
  

Failure to meet these conditions may lead to rejection of return/exchange.

iv. Return Shipping Charge

Customer will be responsible for paying for the shipping costs for returning items. Shipping costs are non-refundable.

Refund

i. Refund Method

Approved refunds will be issued via bank transfer or original payment method (depending on payment gateway).

ii. Processing Time

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ankpethouse@gmail.com.